Refund and Return Policy_

Thank you for making an online purchase at KBH Solution Electronic Trading!

Products are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, and defective, or different from their description on the product page.

Customers can return item(s) within 5 days of receiving the product, except for items that are made or prepared according to customer specifications, personalized items, or exclusively custom-made products.

General Policies

  • The product will be verified prior to refund or replacement.

  • Replacement is subject to the availability of the product (size, color, etc.).

  • All refunds will be made in Qatari Riyals only.

  • Refunds will be processed and credited to your account within 5 to 7 business days after the claim is verified.

  • Please allow up to 14 working days before contacting us if you haven’t received your refund after the item has been returned.

Non-Refundable & Non-Exchange Situations

  • If the item was opened or unsealed after delivery.

  • If the item is not in the same condition as delivered.

  • Damages or defects caused due to customer misuse.